Page Contents
If something isn't working as it should or you are concerned about safety in your home, please get in touch.
Smoke detectors
Make sure you test your smoke alarm regularly (South Wales Fire & Rescue recommend testing weekly #TestItTuesday) – remember a smoke alarm can only warn you if it is working properly.
We will carry out a free annual check of your smoke and Carbon Monoxide detectors.
Carbon Monoxide detectors
Make sure you test your Carbon Monoxide detector monthly to ensure it is working properly.
We will carry out a free annual check of your smoke and Carbon Monoxide detectors.
Electrical chargers & lithium-ion batteries
How safe is your bedside table? Do you tend to charge your phone overnight before you go to bed? Maybe you enjoy watching TV on your laptop or tablet in bed – plugged in to keep the screen bright, of course?
Many of us leave ourselves open to fire risks without even realising. Batteries and electrical chargers can present a fire risk when over-charged, short-circuited, submerged in water or if they are damaged. It’s vital to charge them safely too.
South Wales Fire and Rescue Services are particularly concerned about the potential fire hazards that can be caused by the charging of lithium-ion batteries.
Lithium-ion batteries are lightweight, rechargeable batteries that power many electrical devices including our phones, laptops, cameras, e-cigarettes & mobility scooters. It is important all Tenants are aware of the dangers, when charging lithium-ion batteries.
How to charge an electrical device safely
- Always use the charger that came with the phone, tablet, e-cigarette or mobile device. If you need to buy a replacement, use a reputable shop.
- Don’t leave devices continuously on charge after the charge cycle is complete – it’s best not to leave your phone plugged in overnight for example.
- Do not cover chargers or charging devices – that includes your laptop power lead in bed.
- When you travel, avoid keeping all your items containing lithium-ion batteries together, especially on a plane.
Replace old, worn electrical items
Don’t be tempted to try a DIY fix such as electrical tape – always replace worn or old electrical items such as faulty leads and extensions. If an electrical item is worn or old, it can present a fire risk.
Mobility Scooter Storage (Consent Required)
We understand how important mobility scooters are for maintaining independence, and we’re here to support that. However, safe storage is essential, especially when it comes to fire safety.
If you use a mobility scooter, please remember that you must request consent. This helps us ensure that storage is safe, compliant, and doesn’t pose a risk to others. Simply email consent@monmouthshirehousing.co.uk
We’ll then provide guidance on suitable storage options.
If you have any questions, please get in touch.
Electric Scooter Storage and Charging FAQs
Yes. You must email consent@monmouthshirehousing.co.uk and get permission before storing or charging an EV scooter in your home or building.
Scooters can be a fire risk and may block escape routes. We need to make sure they are stored and charged safely.
- Not in corridors, stairwells, or communal areas – these are escape routes.
- Not outside your flat door, even if it seems like a safe space.
- Only in approved areas after a risk assessment.
Some homes with gardens may have external storage installed with an OT assessment.
Sometimes, yes – but only if:
- It’s in a separate room (not your hallway).
- The room has a fire-resistant, self-closing door.
- You have extra fire detection.
- A risk assessment says it’s safe.
A member of our team will visit your home to:
- Check if storage and charging are safe.
- Look at fire risks and escape routes.
- Give you advice and a decision in writing.
We’ll add you to a waiting list. Spaces are given based on need, especially if an Occupational Therapist has recommended an scooter for you.
It’s not the law, but we strongly recommend you get insurance in case of damage or fire.
You must:
- Apply for permission before buying or storing a scooter.
- Follow the rules for safe storage and charging.
- Maintain your scooter and follow the manufacturer’s instructions.
- Keep escape routes clear.
- Let us know if anything changes.
You’ll be given 30 days to fix the issue. If not, you may be asked to remove the scooter from your home.
You can appeal in writing to the Head of Neighbourhoods or Sustainable Communities. You can also use our complaints procedure.
Tell MHA immediately. We’ll review the fire risk assessment and take action.
White goods
If your white goods (such as a fridge, washing machine, tumble dryer etc.) start making a funny noise, don’t ignore it – if you suspect there might be a problem, always unplug it and contact the manufacturer or contact us if we provided the appliance.
Top tips
- Regularly check whether your appliances are part of a recall programme by checking the White Goods safety and recall checker.
- Clean filters washing machines and tumble dryers regularly. Empty the lint traps in your tumble dryer after every use.
- Don’t leave dishwashers, washing machines or tumble dryers running unattended overnight or when you leave your property for an extended period of time.
Further guidance
