Contact Us

Live Chat Chat live to one of our lovely advisors

Monday to Thursday - 9am - 4.30pm

Friday - 9am - 4pm

Saturday & Sunday - Closed

Call Us on 0345 677 2277 Calls to & from MHA may be recorded

Monday to Thursday - 8.30am - 5pm

Friday - 8.30am - 4.30pm

Outside of these hours an automated line is available for emergency repairs and rent payments.

Email You can email us via customerservices@monmouthshirehousing.co.uk or fill in our Enquiry Form: Enquire now

Enquiry Form

"*" indicates required fields

Reason for Enquiry*

General Enquiry

Compliment

Complaint

Compensation Claim

Media Enquiry

What is your name?*

What is your address?*

What is your postcode?*

What is your contact number?*

What is your email address?

Message*

Name of department / service you are contacting us about*

Please give details of your compliment:

What do you think they did wrong / failed to do?

Please tell us about the circumstances around the compensation claim.

Please provide information to support your claim (including details of item/s damaged and evidence of damage - either photographic or physical).

Items supporting claim (if applicable)

Drop files here or

Max. file size: 10 MB.

When did you first become aware of the problem?

If it was more than 28 days since you first became aware of the problem, please give the reason why you have not claimed before now:

Have you already spoken to somebody regarding your claim for compensation? If yes, please give brief details of to whom, when you did so and what happened as a result:

Describe how you have personally suffered or how this affected you

What do you think should be done to put things right?

Have you already spoken to someone about this complaint? If yes, please give brief details of who you spoke to, when you did so and what happened as a result?

It it was more than 6 months since you first become aware of the problem, please give the reason why you have not complained before now.

Are you reporting this complaint on your behalf, or are you representing someone on their behalf?*

On my behalf

I am representing someone else

If you are filling this out on behalf of someone else, please note that we will be sending an advocate form to be signed by this person before we commence any investigation.

Further help

Want to write to us?

Our postal address is: Monmouthshire Housing, Nant Y Pia House, Mamhilad Technology Park, Mamhilad, NP4 0JJ

Want to provide us feedback?

The best way to improve our services is by listening to what our customers have to say and then acting on it. Find out more about sharing your experiences here.

Need help with Universal Credit?

Check out our Help with Universal Credit UC page.

Need to find emergency accommodation? Problem with bin collection? Have a Council Tax query?

You’ll want to get in touch with your local Council – visit their website for contact details: Monmouthshire County Council Torfaen County Borough Council Newport City Council

Need furniture and large items removed?

Homemakers Community Recycling can help you with this, visit Homemakers Community Recycling (hmcrecycling.co.uk) for more info.