Equality, Diversity & Inclusion

We pride ourselves on being a diverse, inclusive organisation where our people thrive and respond to customers with fairness and empathy.

We are proud to be an equal opportunity employer and landlord celebrating diversity and inclusion by ensuring we are representative of society as a whole.

Our work to embed an inclusive environment for our customers and colleagues is about working in a way that ensures everyone feels respected, valued, included and heard.

Our values underpin our work, but we recognise this is a journey of discovery and there is always room for improvement. Our EDI Strategy identifies the ongoing and long-term steps that ensure we are fulfilling our legal, ethical and regulatory duties and that we promote a culture where the diversity of our employees and customers is valued and supported.

Here are some examples of what we are doing now…

MHA have signed up and are committed to Tai Pawb’s ‘Deeds Not Words’ Pledge, tackling racism within the communities of Monmouthshire.

This is a nationally recognised accreditation scheme MHA is passionate and committed to. Launched in 2016 the Scheme was developed with employers, disability charities and disabled people, designed to get more disabled people into work. As a result, we undertake work to ensure our recruitment process is inclusive and accessible. This includes providing a guaranteed interview scheme and providing reasonable adjustments for interviews.

MHA’s Welsh Language Scheme is a range of commitments that show how MHA will support the use of the Welsh language in a proportionate and reasonable way and treat the language no less favourably than English. Our scheme was  prepared in accordance with the Welsh Language Commissioner’s Guidelines, under the Welsh Language Act 1993.

It’s important to us that you can communicate with us in the language of your choice. We access to a range of translation and interpretations services in many languages. If you would like to update your language preferences, speak with one of our Customer Advisors or your Neighbourhood Officer.

Equality Impact Assessments are a process that make sure our policies and practices do not discriminate or disadvantage any protected groups. We complete these when doing service reviews, or when there is a change to a policy that may have an impact.  If you would like to know more, please get in touch.

By collecting feedback and working in partnership with external organisations, MHA tenants and leaseholders. We can continuously learn and improve the way we deliver our services. This includes organisations that directly support the housing sector such as CHC and Tai Pawb. It also includes community organisations or charities such as RNIB. If you’d like to work with us or suggest a partnership, please get in touch.

GDPR is a regulatory requirement and is how MHA protects the information and privacy of its customers, staff and others directly involved with MHA.