Universal Credit

What are the changes?

Universal Credit has been rolled out across much of the UK and replaces a number of benefits for working-age households. Universal Credit was introduced in Monmouthshire in Autumn 2015.  It will replace:

  • Jobseeker's Allowance
  • Employment Support Allowance
  • Tax Credits
  • Income Support 
  • Housing Benefit

These benefits will all be paid as a monthly lump-sum to one member of your household.  

How will this affect you?

If you are affected, you will be required to manage and budget your money on a monthly basis.  These benefits will be paid directly to one member of your household, which may not be the case for you currently. 

If your Housing Benefit is currently paid directly to Monmouthshire Housing Association you will instead have to transfer your rent to us yourself.

You can find out more about this benefit change here.

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Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm. Please call 0345 677 2277 or text GEN followed by your message to 07538 004 004. Thank you.

Other Useful Information

MHA & Welfare Reform

Helpful Links

Useful Contacts

  • Monmouthshire County Council Housing Benefit Helpline: 01633 644655
  • Shelter Cymru: 0345 075 5005
  • Momouthshire Homesearch: 0345 900 2956
  • Turn 2 Us - a charity helping people access benefits, charitable grants and support

 Help information

Welfare Reform Information

We are here to help our tenants affected by Universal Credit.

MHA guide to Universal Credit

Changes to the Benefit Cap

Universal Credit FAQS Guide.pdf


Need to Speak to Someone?

  • MHA Helpline: 0345 677 2277
  • Your Benefits Are Changing Helpline: 0300 303 1073

 

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