1. Home

  2. About Us

    1. About MHA
    2. Our Vision
    3. Our Objectives
    4. Our Board
      1. - Becoming a Board Member
      2. - Council Nominees
      3. - Independent Members
      4. - Tenant Members
      5. - Summary of Board Meetings
    5. Senior Management Team
    6. Our Performance
    7. Regulation
    8. Our Annual Review
  3. Money Help Advice

    1. Your Benefits Are Changing
      1. Universal Credit
      2. Changes to the Benefit Cap
      3. How we are helping our tenants
    2. About Money Help Advice
    3. Work & Skills Wise - Helping you into work & Education
      1. - Looking for a paid work placement?
    4. Money Wise - Getting the most out of your Money
      1. - Money Matters Newsletter
    5. Outcomes from the Services
    6. Get help to get online
  4. Homes

    1. Our Homes
    2. I am a new Tenant
    3. I am already a tenant
      1. - Improvements planned by MHA
      2. - Report a repair
      3. - Update your details
      4. - Income & Neighbourhood contacts
      5. - Good as Gold Scheme!
    4. Mutual Exchange
    5. I would like to become a tenant
    6. Our Homes Standard
    7. I am a Leaseholder
      1. - Report ASB Issues
    8. Buying Your Home
    9. Affordable Rural Housing
    10. Home Adaptations
    11. Homebuy
    12. Shared Housing
    13. Older Persons Accommodation
      1. - Safe Hands
  5. Communities

    1. MHA Communities
    2. Neighbourhood Services
    3. Engagement
      1. Getting Involved
      2. You and Your Community
      3. Community Grants
      4. Tenant Matters
      5. Dads Can Project
      6. Ziggies After School Club
    4. Giving Something Back
    5. Making a Difference Awards
    6. Anti-Social Behaviour
      1. - New ASB Law
      2. - Community Remedy and Trigger
      3. - ASB FAQs
  6. Jobs and Careers

    1. Careers
    2. Current Vacancies
    3. Benefits of working for MHA
    4. Job Roles at MHA
    5. Investment in Staff
    6. Help into Work or Education
  7. Rent

    1. Make a Payment
      1. Online Payment
      2. Direct Debit Payment
      3. Allpay
        1. Mobile Payment App
        2. Pay by Text
      4. Pay by Phone
      5. Internet Banking
      6. Paypoint or Post Office
    2. Why You Need to Pay Rent
    3. Income Team
      1. Helen Screen / Claire Osman
      2. Kerris Winter
      3. Jessie Sibthorpe
      4. Dean Phillips
      5. Alison Bromham
      6. Cally McCarthy
    4. Your Income & Energy Advisors
    5. How Rent is Calculated
    6. Help if You Are Struggling
    7. Changes to Water Billing
  8. Contact Us

    1. How to Find Us
    2. Report a Repair
    3. Complaints, Concerns & Compliments
      1. - Compliments
      2. - Comments
      3. - Concerns & Complaints
      4. - Compensation
    4. Repairs Satisfaction Survey
    5. Reporting ASB
    6. Website Feedback
    7. Contact my Income & Neighbourhood Officer
    8. Service Standards & Unacceptable Behaviour

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Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm. Please call 0345 677 2277 or text GEN followed by your message to 07538 004 004. Thank you.