1. Home

  2. About Us

    1. About MHA
    2. Our Vision
    3. Our Objectives
    4. Senior Management Team
    5. Our Board
      1. - Becoming a Board Member
      2. - Council Nominees
      3. - Independent Members
      4. - Tenant Members
      5. - Summary of Board Meetings
    6. Our Performance
    7. Regulation
    8. Our Annual Review
    9. Your Information
  3. Money Help Advice

    1. About Money Help Advice
    2. Universal Credit: Be Prepared
      1. Universal Credit
      2. Changes to the Benefit Cap
      3. How we are helping our tenants
    3. Work & Skills Wise - Helping you into work & Education
      1. - Looking for a paid work placement?
    4. Money Wise - Getting the most out of your Money
      1. - Money Matters Newsletter
    5. Outcomes from the Services
    6. Get help to get online
  4. Homes

    1. Our Homes
    2. I am already a tenant
      1. - Improvements planned by MHA
      2. - Report a repair
      3. - Update your details
      4. - Income & Neighbourhood contacts
      5. - Good as Gold Scheme!
      6. - Rightsize
    3. I am a new Tenant
      1. Assured Tenancy Agreement
    4. Mutual Exchange
    5. I would like to become a tenant
    6. I am a Leaseholder
      1. - Report ASB Issues
    7. Buying Your Home
    8. Our Homes Standard
    9. Home Adaptations
    10. Older Persons Accommodation
    11. Affordable Rural Housing
    12. Homebuy
    13. Shared Housing
  5. Communities

    1. MHA Communities
    2. Ways to Get Involved
      1. Focus Groups & Networks
      2. From the comfort of your own home
      3. Help Test & Review our Services
      4. Have a local event coming up?
      5. Community Benefits and Funding
        1. Pitch for your Project
        2. Sponsorship
      6. Meet the Engagement Team
        1. You and Your Community
        2. Tenant Matters
        3. Dads Can Project
        4. Ziggies After School Club
      7. Tell Me More
    3. Neighbourhood Services
      1. - Neighbourhood Contacts
    4. Giving Something Back
    5. Making a Difference Awards
    6. Anti-Social Behaviour
      1. - New ASB Law
      2. - Community Remedy and Trigger
      3. - ASB FAQs
  6. Jobs and Careers

    1. Careers
    2. Current Vacancies
    3. Job Roles at MHA
    4. Benefits of working for MHA
    5. Investment in Staff
    6. Help into Work or Education
  7. Rent

    1. Make a Payment
      1. Online Payment
      2. Direct Debit Payment
      3. Allpay
        1. Mobile Payment App
        2. Pay by Text
      4. Pay by Phone
      5. Internet Banking
      6. Paypoint or Post Office
    2. Why You Need to Pay Rent
    3. Income Team
      1. Helen Screen / Claire Osman
      2. Kerris Winter
      3. Jessie Sibthorpe
      4. Dean Phillips
      5. Alison Bromham
      6. Cally McCarthy
    4. Your Income & Energy Advisors
    5. How Rent is Calculated
    6. Help if You Are Struggling
    7. Changes to Water Billing
    8. Changes to my rent notice
  8. Contact Us

    1. How to Find Us
    2. Report a Repair
    3. Complaints, Concerns & Compliments
      1. - Compliments
      2. - Comments
      3. - Concerns & Complaints
      4. - Compensation
    4. Repairs Satisfaction Survey
    5. Reporting ASB
    6. Website Feedback
    7. Contact my Income & Neighbourhood Officer
    8. Service Standards & Unacceptable Behaviour

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Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm. Thank you.