Report a Repair

You can report a repair in any of the following ways,

  • Click here to report it online. Please note, this service is only monitored during office hours. 

    If you have an emergency, please call 0800 980 7751.

  • Call our Repairs Hotline on Freefone 0800 980 7751 (Mon-Thur 8:30am to 5:00pm, Fri 8:30am to 4:30pm).
  • By giving details to any member of the Association's Neighbourhood team.

Please note calls to MHA may be recorded for training and monitoring purposes.

Out of hours (after 5:00pm Mon-Thur, after 4:30pm Fri, weekends and Bank Holidays) you should use our Repairs Hotline 0800 980 7751 for emergencies only.

Report a repair on-line

Unfortunately this service is unavailable from 14:00 – 16:30 on Friday 31st August 2018.  If you have an emergency repair to report please telephone 0800 980 7751, for all other urgent requests please telephone 0345 677 2277. Any non-urgent enquiries received during this period will be responded to on Monday 3rd September.

Sorry for any inconvenience caused. 

If you have an emergency, please call 0800 980 7751.

MHA's online Repair Reporting Service allows you to easily and quickly identify the area of your property requiring maintenance using a series of pictures and diagrams.

Please note that the repair reports created by this online service will only be received and processed during office hours.

You have two options depending on the type of device you are using...
Click for mobile version (when using a smartphone to browse this website) Click for full version (when using a computer or tablet)
Report a repair using a smartphone Report a repair using a computer or tablet


When your repair has been completed, we'd be grateful for your views on how well it was carried out. Please complete our Your Views - Repairs Satisfaction Survey form to send us your feedback.

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Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm. Please note Live Chat will be unavailable on the afternoon of 31st August.