Leaseholders

MHA is here to help our leaseholders with any queries they may have about their lease. If you cannot find an answer to your question on the Leaseholder section of our website, please email us at:

communityservices@monmouthshirehousing.co.uk or contact us on 0345 677 2277 or 01495 761100 (if you are calling from a mobile).

Leaseholder Handbook

Our Leaseholder Handbook gives information on the services leaseholders receive from the Association. It also outlines leaseholders’ rights and responsibilities and our responsibilities as a landlord. Although the handbook is not a substitute for legal advice and does not replace the lease. 

Service Charges

Leaseholders are required to contribute towards a service charge, under the terms of their lease. The Association is legally required to collect these from leaseholders to help fund the day-to-day running costs of blocks of flats.

The charge goes towards repair costs, insurance and management of the building and administration on our leasehold management service.

Leasehold Advisory Service

The Leasehold Advisory Service is a Non Departmental Public Body funded by Government to provide free impartial advice on the law affecting residential leasehold property in England and Wales.

Their website is available at www.lease-advice.org

Major works good practice guides can be found at www.lease-advice.org/major-works-good-practice-guides/

Find Out More About Getting Involved

MHA is committed to developing the service we provide to leaseholders. We aim to take every opportunity to inform and work with leaseholders through various methods such as opinion surveys, forums, public meetings and via articles in our tenant magazine.

If you are interested in getting involved to help improve our leasehold management service, please email or ring us on the above number. 

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Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm. Please call 0345 677 2277 or text GEN followed by your message to 07538 004 004. Thank you.