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Welcome to MHA...

 

The following documents are provided in your 'Tenancy sign-up pack' to give you an overview of what we expect from you, what you can expect from us and details on your tenancy:

 

Rents & Payments...

Details on how to pay your rent can be found in the make a payment section or pages 26-30 in the Tenant Handbook.

 

Repairs & Maintenance...

MHA will provide repair and maintenance for most aspects of your home. For details of how to report a repair, see report a repair.

Repair standards information can be found on pages 37-38 of the Tenant Handbook, planned improvements information can be found on pages 39-41 of the Tenant Handbook.

 

Neighbour Problems...

If you would like further information on our Anti-Social Behaviour procedures, please see these documents:

Customer Service...

If you would like further information on our feedback procedures, please see the following:

 

Ending Your Tenancy...

Information can be found on page 25 of the Tenant Handbook or please see the Moving On Booklet.

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Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm. Thank you.

Our Tenant Handbook