Who to Contact

Meet your Income and Neighbourhood Officers for your area. Please call 0345 677 2277 or click on the names below to send an email.


Alison Bromham

Alison Bromham, Income Officer
Email Alison

Holly Doughton Holly Doughton, Neighbourhood Officer
Email Holly


Mardy Area of Abergavenny

Lauren Francis Lauren Francis, Neighbourhood Officer
Email Lauren
picture of Jennifer Cole


Jennifer Cole, Income Officer
Email Jennifer



Monmouth and Wyesham

Cally McCarthy

Cally McCarthy, Income Officer
Email Cally

Geraint House Geraint House, Neighbourhood Officer
Email Geraint
Nicola Pocock Nicola Pocock, Neighbourhood Officer (Monday to Tuesday) - Email Nicola


Chepstow, Bulwark, Portskewett, Caerwent


Anthony O'Connell

Neighbourhood Officer, Anthony O'Connell (Monday to Tuesday) - Email Anthony

Jessie O'Connell Jessie O'Connell, Income Officer
Email Jessie


Calidicot, Undy & Magor


Helen Screen

Helen Screen, Income Officer (Monday to Tuesday)
Email Helen

Donna Mason Donna Mason, Neighbourhood Officer
Email Donna


Gilwern, Raglan, Goytre, Usk 

Kerris Winter

Kerris Winter, Income Officer
Email Kerris

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Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm. Thank you.