Who to Contact

Meet your Income and Neighbourhood Officers for your area. Please call 0345 677 2277 or click on the names below to send an email.

Abergavenny, Govilon, Llanfoist

Alison Bromham

Alison Bromham, Income Officer
Email Alison

Holly Doughton Holly Doughton, Neighbourhood Officer
Email Holly


Mardy, Grosmont, Gilwern, Clydach, Llanlley Hill, Pandy, Cross Ash, Llanvethrine

Lauren Francis Lauren Francis, Neighbourhood Officer
Email Lauren
gemma smith


Gemma Smith, Income Officer
Email Gemma



Monmouth, Wyesham, Llandogo, Raglan, Dingestow

Cally McCarthy

Cally McCarthy, Income Officer
Email Cally

Anthony O'Connell Anthony O'Connell, Neighbourhood Officer
Email Anthony


Chepstow, Bulwark, Portskewett, Caerwent

Nicola Pocock

Nicola Pocock, Neighbourhood Officer  
Email Nicola

Jessie O'Connell

Jessie O'Connell, Income Officer
Email Jessie


Calidicot, Undy & Magor


Helen Screen

Helen Screen, Income Officer (Monday to Tuesday)
Email Helen

picture of jacob richards Jacob Richards, Neighbourhood Officer
Email Jacob


Gilwern, Raglan, Goytre, Usk 

Kerris Winter

Kerris Winter, Income Officer
Email Kerris

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Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm.